Kaiser Permanente

One of the nation’s largest not-for-profit health plan companies uses Softvision technology to optimize costs, efficiencies and improve patient care

Kaiser Permanente uses Softvision technology to optimize cost and efficiencies

Founded in 1945, Kaiser Permanente Multimedia Group (MMG) is one of the nation’s largest not-for-profit health plans, serving 11.8 million members. It comprises Kaiser Foundation Hospitals and their subsidiaries, Kaiser Foundation Health Plan, Inc., and The Permanente Medical Groups.

AT-A-GLANCE

  • $64.7 Billion in Revenue
  • 202,000 Employees
  • 21,000 Physicians
  • 38 Hospitals

CHALLENGE

Kaiser Permanente needed new features to update and improve their patient-facing website, mydoctor.kp.org, including a video streaming platform for pre and post-surgery instructions. As the relationship between Kaiser’s Multimedia Group (MMG) and Softvision progressed, their new challenge was to help drive preventative medicine, reduce doctor / patient time, and use technology to optimize costs and efficiencies.

SOFTVISION’S SOLUTION

Softvision’s collaboration with MMG began with the creation of a video streaming platform, and continued with the addition of an iPad app that is used in the waiting room for pre-visit questionnaires. The goal of this app was to gather data from patients right before their appointments. We used different questions across several areas to gather insights on the differing needs of customers.

Digital Touchpoints and Guilds:  

  • Digital Touchpoints: Java, Javascript, Node.js, Angular, .NET, BI
  • Guild Leadership: driving tools, processes and tech stack transitions

RESULTS

Through the use of Softvision’s platforms and apps, Kaiser is able to gather valuable BI information, such as tracking ailments and noting communication barriers. This allowed a better overview of the services that needed improvement or focused attention. The iPad Visitor App, specifically, helped patients communicate reasons for their visit to the doctors prior to their visit, while meeting HIPAA compliance in keeping medical history private and secure.

Today, Softvision is the core development team working with the Kaiser team on doctor-driven initiatives.

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